FAQ'S

Have a question?  Maybe your answer is here:

01

Where are the Animal Sweaters made?

 

Right here in Melbourne Australia. We use all local fabrics and every step of production is done here by our tiny team.

02

Do you offer international delivery?

 

Yes we do- the postage will be calculated in the cart before you finish checking out. Please be aware that due to Covid19 and it's effects on the courier and shipping industries, there may be delays receiving your packages, especially internationally. Unfortunately this is outside our control, we won't be able to offer any returns or refunds for delayed packages. Please keep this in mind when ordering your sweaters. Thank you so much for your understanding and patience.

03

What type of sizing do you use on your site?

 

The Sweaters are a unisex style. There is a size chart in the sweater images tab. Have a look at the chest and length measurements. They are in centimetres. Measure your favourite fitting sweater across the chest. Length is from collar middle seam straight down to middle hem.

04

What is your return policy? 

 

We want you to be happy with your new Lenko purchase, so if you are not happy with what you have received you can return full priced items for a full refund.

Please send us an email with your return request before sending any returns. Returns must be submitted within 7 days of receiving your order and we cannot accept items that have been worn or damaged in any kind of way. Customers are responsible for all return/exchange shipping costs.

 

For your own protection, we recommend that you return your item using registered post.

Please note that Lenko reserves the right to deny exchanges & returns if the merchandise does not meet our returns policy requirements once assessed. Sale items are final.

05

How long will it take until I receive my order? 

 

The Pre-Sale Sweaters will start shipping from Melbourne on May 4th, 2020. Normally, deliveries within Australia will take 3-5 Business days. International Deliveries can take up to 14 business days. Due to the current global situation with Covid19 please expect possible delays to package deliveries.

06

Do we love you?

 

Yes. Very much.